Shipping & Delivery
This shipping policy provides clear details about our procedures, ensuring you understand how we handle and process your orders. By placing an order with us, you agree to the terms outlined below.
Order Processing
Normally there will be 1-4 business days processing after your order payment finished.
When meet holiday seasons, orders need 5-10 business days for processing.
Free Shipping
Spend US$89 or more for Free Shipping. If your order total amount is under US$89, shipping costs will apply and be added at checkout according to the weight of the package.
Shipping Destinations
Currently we ship to the following countries:
| Region | Countries |
|---|---|
| North America | United States, Canada, Mexico |
| Europe | United Kingdom, Germany, France, Italy, Spain, Netherlands, Russia, Sweden, Poland, Belgium, Switzerland, Portugal, Finland, Norway, Greece, Denmark, Ireland, Austria |
| Asia | Japan, South Korea, Indonesia, Saudi Arabia, United Arab Emirates, Malaysia, Singapore, Thailand, Israel |
| Oceania | Australia, New Zealand |
| South America | Brazil, Chile |
Please pay more attention that:
- We CAN'T ship packages to PO Box addresses.
- We cannot ship to military bases.
- Please do leave us your correct phone number, the express companies won't accept packages without phone numbers.
- Please place your order with a valid email, the order confirmation, order notices, tracking information and so on will all send to the email you used to place your order.
Please kindly note that our customers are responsible for packages that are not collected in a timely manner, for situations where contact via phone is not successful, or for packages with overdue and unpaid customs duties. Regrettably, we are unable to offer refunds for losses, destruction, or returns resulting from these circumstances. We appreciate your understanding in this matter.
Delivery Timelines And Costs
| Shipping Method | Shipping Fee | Delivery Time | Courier |
|---|---|---|---|
| Standard Shipping(≥$89) | Free Shipping: $0 | 8-15 business days | YanWen |
| Standard Shipping(<$89) | 0-0.3kg shipping fee: $7.99-US, CA, MX (for each extra 0.2kg, the charge will add $2.5) |
8-15 business days | YanWen |
| 0-0.3kg shipping fee: $4.99-UK, JP, KR, SG, MY, TH (for each extra 0.2kg, the charge will add $2) |
8-15 business days | YanWen | |
| 0-0.3kg shipping fee: $8.99-DE, FR, IT, ES, NL, SE, PL, BE, PT, FI, GR, DK, IE, SA, AU, BR, CL (for each extra 0.2kg, the charge will add $3) |
8-15 business days | YanWen | |
|
0-0.3kg shipping fee: $6.99-RU, CH, AT, NO, ID, AE, NZ, IL (for each extra 0.2kg, the charge will add $2.5) |
8-15 business days | YanWen | |
| 0-0.3kg shipping fee: $13.99-Remote Areas(Alaska(US), Hawaii(US), Puerto Rico(US)) (for each extra 0.2kg, the charge will add $3.5) |
20-30 business days | YanWen | |
| Expedited Express | Express shipping available upon request. Contact us at service@mirrorzoo.com for upgrades. | 4-10 business days | DHL/FedEx/UPS |
Package Tracking
Once your order has been dispatched, you will receive an email containing a tracking number along with a link to track your parcel. Please note that it may take 1 to 3 business days for the tracking information to become available. After the package leaves our facility, it is sent to the logistics center, where it is scanned and the tracking status is updated.
For standard shipping, please track your package here: https://www.17track.net/en
For expedited express, please track your package here:
FedEx: www.fedex.com
DHL: www.dhl.com
UPS: www.ups.com
Contact MirrorZoo If you have any questions, please email us via service@mirrorzoo.com.
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