Return & Refund

If you are unhappy with your purchase, please contact us within 7 days of receiving your item to process a return or exchange. Requests made after 7 days will not be accepted. 

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• An item received late, incorrect size on your part, slight color difference, not your type, or a change of mind will not be accepted for a refund or exchange.
• All items must be returned in the same condition as when received, unused and in their original packaging. You'll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method that provides tracking information.

Non-Returnable Items

• Clearance items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.
• As our bags are remade from recycled materials, slight wrinkles may occur. While we strive to minimize this, such conditions are non-returnable.
• Certain products are non-returnable. Please refer to the product pages for specific details.

Return Process

Please Contact Us before returning any items. And If you have any question in this process, please contact us at service@mirrorzoo.com. Thank you!

You need to provide information in the email as below:

• Order number
• The sku of the products which need to return or exchange
• Evidence pictures to shown faulty items

Exchange Shipping Costs:

MirrorZoo will cover the shipping costs for any items sent out as replacements, customers are responsible for covering the return shipping fees.

Additional Guidelines:

• No Restocking Fee: There is no restocking fee charged for any returns.
• Secure Packaging: All items must be securely packed to prevent damage during transit.
• Proof of Shipment: Retain your shipment receipt until your refund or exchange is processed.

Refund Processing Time